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FAQ

Here is a list of questions we often receive:


Q: Can I see the status of my order?
A:
Yes, by logging in to your account page you will be able to see the status of your orders.

When you placed an order an account is automatically created for you and a password is emailed
to your email address.

Q: Will I be contacted after my order is placed?
A: An order confirmation email will be sent automatically to the email address you provided when you placed the order. If you do not receive the email within a couple of minutes please check your junk or spam folders and add WeLoveToys.com as a trusted sender.

Q: How much is shipping?
A: All orders of $69 or more are shipped for FREE! For orders under that amount Standard Mail® is $5.99 and the Estimated Time of Delivery is 2 to 9 days. Priority Mail® service is $9.99, and although not guaranteed, delivery times are typically 2 to 3 days to most locations.

Q: I just bought something from your site. How long will it take to arrive?
A: All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before noon. Ship times are from 1 to 7 business days, depending on your location. Keep in mind that weekends and holidays, are not considered business days by WeLoveToys.com, or our shipping partners.

Q: Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
A: Your credit card or Paypal account will be charged under the name "WLT Direct". Discreet shipping is always provided as well. Your order will come packaged in a plain package and the "From:" address will have a discreet name also. Below is an actual order we had sent to a customer:


Q: What is your return policy?
A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Q: I have a defective item. What do I do?
A: If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us at orders@welovetoys.com to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Q: Can I cancel my order?
A: Your order is processed and shipped same day in most instances so you get it quickly. There is therefore no way to cancel an order once it has been made. Please order carefully.

Q: How can I contact you?
A: To contact us regarding your order, please email us at orders@welovetoys.com. All other questions, please contact us at support@welovetoys.com